School Policies

NYREI Policies

For your convenience we summarized all NYREI school policies and procedures under the following sections: Course Access Term, Proctored Exam, Refund Policy and Privacy Policy. If you have any more questions please consult our FAQ page or contact us directly at

Course Access Term

Classroom and Livestream Courses
Our Classroom and Livestream Courses must be completed within 4 months of registration date. After 4 months, courses will automatically expire and will not be accessible. Students may purchase an extension if they wish to continue in the course after 4 months.

Self-Paced Online
Online students have 4 months to complete their salesperson licensing course. After 4 months, the course will expire and students must purchase an extension to continue. According to New York Department of State regulations, students must complete their online coursework and the school’s final exam within 12 months from the date of purchase. If the student does not complete the coursework and exam within 12 months, the student will have to repurchase and retake the entire course again.

Extension Fees
Students are encouraged to purchase an extension if they require more than 4 months to complete their coursework. The fees charged for extensions are:

Course 2 Month Extension 1 Month Extension
77 Hr Salesperson Licensing $150 $100
75 Hr Broker Licensing $150 $100
30 Hr Remedial $150 $100

To request an extension, please call the office (212) 967-7508 or send an email

Course Completion And Credit
Once you pass the in-person proctored final exam, you will be issued your course completion certificate. The school will notify the state that you successfully passed the course.

Switching Between Online And In-Person Courses
Students may switch between live in-person and zoom streaming classes only. Each class earns credit once, and students won’t receive credit for attending the same class multiple times.

If a student hasn’t started the course yet, they may switch between live in-person or zoom and online self paced.

If a student already started the course live in-person and wishes to switch to online self paced any hours completed online will not transfer and must be retaken. For assistance email or chat with someone live via the chat widget on the website.

Zoom Policies

Students wishing to receive attendance credit for live Zoom classes must:

  • Ensure that their camera remains on, displaying their face in the frame throughout the entire lesson.
  • Have a working microphone to communicate with the teacher when necessary.
  • Arrive on time for each class, students that arrive late or leave early may not receive credit.
  • When asked, enter your name and student ID number in the Zoom chat to receive credit.

Teachers have the discretion to remove students from Zoom classes if their camera isn’t functional, their face isn’t visible, they arrive late, depart early, or take breaks during lessons. This decision is solely at the discretion of individual teachers. In adhering with the state requirements for distance learning.

Proctored Exam

All students pursuing their license must sit for a proctored school exam after completing their required hours. NYREI is approved to offer the proctored exam online. Please note that it may take up to 24 hours to confirm registration enabling access to the online test. Students must have access to a computer with a camera that can display their face. Students are required to show a government issued ID to take the school exam.

Proctored exams are administered at our Manhattan location on Mondays at 1pm for Salesperson Licensing and Mondays at 3pm for the Broker Licensing. However, you can schedule a private proctored exam at any time convenient to you for an additional $50 proctor fee.

Please note: Students must bring #2 pencils, a calculator, and a valid photo ID. Self-paced online students must bring a printed copy of their Student Affidavit.

If you would like information on taking the proctored exam in an approved location outside of Manhattan, please email 

Refund Policy

Refunds less a $25 administration fee will only be given if a written request is received within 3 days of registration and will be made to the original form of payment. If requested after the 3 day period, students will receive school credit that never expires; the credit is transferable to someone else if the course has not been started. No refund will be given once you have attended a class. No refund will be given for any books and/or course materials received. Upon written request, a check will be mailed to you within 14 business days.

To request a refund, please send written notice by email

Privacy Policy

NYREI is committed to protecting your personal information and respecting your privacy. Our goal is to give you as much control and information as possible regarding your personal information and the use we make of it in the course of our business. You can visit on the Web without telling us who you are or revealing any information about yourself. will never sell, rent or disclose your personally identifiable information to outside parties without your consent unless compelled by law or court order to do so. With your permission, may send you e-mail regarding our new products, upgrades, or select third party products. In any case, we do not disclose your personally identifiable information to such third parties.